Guest Q&A

Guest Q&A

Please note that the below FAQ applies only to the Seattle Ronald McDonald House. For information about our House in Anchorage, visit our page about the House or visit the Alaska Native Medical Center’s website to apply for housing.

Who is eligible to stay at the Seattle Ronald McDonald House?
Please review our eligibility requirements.

What types of accommodations do you provide?
Explore our accommodations and amenities.

How do I request a room? How can a family stay at the House?
Please view the apply to stay page.

What can guests expect upon check in?
Guests can arrive and check-in 9 AM – 8 PM seven days a week.

What does it cost to stay at the Ronald McDonald House?
Families are encouraged to contribute $30 per night if they can. (The actual cost of housing is $135/night – generously subsidized by our donors.) But no family is ever turned away for financial reasons. Payments from Medicaid are accepted. If your family qualifies for this assistance, our Housing staff will discuss what is required of your family to receive this funding.

What security measures are taken to ensure the safety of families?
The safety of our families is very important. All registered adults and all adult guests are asked to wear green wristbands while in the House. A photo ID and criminal background check is required for all overnight guests. All families are screened to prevent infectious diseases being brought into the House. Anyone under the age of 18 must be accompanied by an adult relative or legal guardian. Staff is onsite 24 hours a day.

What is the maximum stay?
Families can stay at the Ronald McDonald House as long as their child is being treated at Seattle Children’s Hospital. Eligibility is based on appointment schedules and medical status, and is reviewed at least every 30 days.

Does the House provide food for families?
The House has communal kitchens and pantries of non-perishable foods that are offered for free to all families. Each family has refrigerator and cupboard space where personal food can be stored. Outside volunteer groups regularly visit the House to make dinners for the families. Free coffee is available in each kitchen and Coke products are available in vending machines.

Does the House provide transportation?
There is an RMHC van and volunteer drivers who regularly take families on outings and shopping trips. Seattle Children’s Hospital provides a complimentary shuttle between the House and the hospital, and to and from the airport by request.

Are activities planned for families at the House?
Yes. Groups regularly visit the House to make dinner for the families. There are outings to events and shopping. Movie nights, arts and crafts, visits by Pet Therapy dogs and other activities occur on a regular basis.

Does the House provide counseling?
There is no formal counseling program, but families get support from staff, volunteers and other families going through similar experiences.

Can families have visitors?
Visiting hours are between 9 AM and 8 PM Visitors are welcome, but must sign in and out at the front desk. The children living at Ronald McDonald House are medically fragile and highly susceptible to infections. Please do not invite any visitors who are ill or have been exposed to a communicable disease within the last month, or have had the flu mist vaccine in the last seven days.

Can families receive mail or packages at the House?
Yes. All mail and packages should be addressed to your room as follows:

Your child’s name (patient) and Building/Room Number
Ronald McDonald House
5130 40th Avenue NE
Seattle, WA 98105.

Mail is delivered Monday – Friday.

Is smoking permitted?
There is no smoking anywhere in the House. Washington State law prohibits indoor smoking and smoking within 25 feet of any entrance.

Do guests have to bring their own linens?
No. Towels, blankets, and other linens are provided; however, families are responsible for laundering them. Families are also welcome to bring their own linens if they prefer.

Is there maid service?
No. Families actively participate in keeping the House clean and tidy. Families are responsible for keeping their room in good condition, cleaning up after their family members in all areas of the House, washing their linens as needed, and cleaning their room before leaving so it is ready for the next family.

Is there babysitting service?
No. Parents are required to be responsible for their own children and provide supervision at all times.

Is there a curfew?
The House is open 24 hours a day for families staying here to come and go. Visiting hours are between 9 AM and 8 PM.

Are pets allowed?
Only service animals are allowed in the House and require advance approval.

Our Mission:

At Ronald McDonald House Charities of Western Washington & Alaska, we support seriously ill children and their families. At the Seattle House, we provide a "home-away-from-home" to help families through a difficult time. We also provide a van service for families staying in Anchorage while their children receive medical care. Our IRS tax number or EIN is: 91-1061043.

To view our Privacy Policy, please click here.

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Contact Us

Seattle House & Administrative Offices:

5130 40th Ave NE
Seattle, WA 98105

Phone: 206.838.0600


4001 Tudor Centre Drive
Anchorage, AK 99508

Phone: 907.729.4667